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Clean & Pristine

Our Clean & Pristine Commitment

Valentines Resort & Marina has introduced additional best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to prevent the spread of COVID-19.

This comprehensive approach is our commitment to protect every guest, every team member, our supply chain, and our community. It is our promise to you to put your health and safety first.

We will continue to update this page with the latest information regards to supporting our communities and workforce and travel safety.

What our guests can expect from us

  • Hotel and Marina will operate with COVID-19 safety protocols in place: PPE, sanitization and social distance
  • All staff has undergone new safety certification requirements.
  • Contactless hotel and marina check in and check out.
  • Nurse’s station and quarantine facilities on island.
  • Daily temperature checks for staff at the beginning and end of each shift and strict adherence to COVID-19 health and safely protocols.
  • Hand sanitizing stations will be located throughout the resort.
  • Hotel COVID-19 certification of operational protocols posted on our website.
  • The Boathouse Restaurant and Rooster Tail Bar & Grill will both be open, but with reduced seating.

What we expect from our Guests

  • Standard social distancing in common areas, the restaurants, and the pool area.
  • Please allow temperatures to be checked upon request.
  • Masks are mandatory when entering and exiting the beaches, but not while on the beach, and for going to stores and businesses on island. Here are specific requirements for the resort:
    • Needed walking into restaurants and bars, but not once seated. If get up to go to bathroom (or anywhere else), put back on.
    • Needed if standing around in bar area
    • Upon arrival, masks can be removed once guest has checked in and left the lobby.
    • Masks must be worn at all times in: lobby, marina office, on site stores, spa, and dive shop.
    • Masks do not have to be worn at the pool area or on the docks, assuming each group / family is at least 6 ft apart. And no group can be more than 5 people.
    • Masks do not have be worn inside the gym, but only 2 people (or one family) can be in the gym at any one time.
  • Abide by the mandatory countrywide curfew between the hours of 10:00 pm and 5:00 am daily where travellers must return to Valentines Resort and remain on property within the curfew hours. However, guests at the hotel and marina are free to move about the property within curfew hours and will not be confined to their rooms/boats, provided they follow individual property guidelines.

Program Details

  • Extra disinfection of high touch areas in guest rooms including light switches and door handles.
  • Increased cleaning frequency of public areas.
  • Guest-accessible disinfecting wipes at entrances and high traffic areas.
  • Enhanced cleaning for fitness centers.
  • Reduced paper amenities (like pads and guest directories) in rooms.
  • Enhanced cleaning & other changes to common dining areas, in-room dining and meeting spaces.
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols.
  • Increased the deployment of hand sanitizers.
  • Adjusted check-in and other processes to allow for limited contact with Team Members for continued safety.

Marina

  • Marinas will give slip assignments and take payments online or over the phone to save interpersonal interactions.
  • Masks must always be worn indoors and outdoors when within 6 ft proximity of another person.
  • Masks and gloves must be discarded after use. Hands must be washed for 20 seconds with soapy water afterward.
  • Boats will be placed at least 50 feet apart.
  • All Marina guests must complete the Maritime Declaration of Health. All POBs are also subject to additional health tests including, but not limited to, temperature testing.

You can learn more about The Bahamas Travel Reopening Plan
at https://www.bahamas.com/tourism-reopening.

All Boating Travel Forms and Protocols can be found at:
https://bahamasmarinas.com/procedures-and-protocols