Our COMMITMENT TO YOU, OUR GUESTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We will continue to update this page with the latest information regards to supporting our communities and workforce and travel safety.

Health and Hygiene:

CleanStay with Lysol Protection Our program introduces a new standard of hotel cleanliness and disinfection to ensure our guests enjoy an even cleaner and safer stay. Our program has been developed with experts from trusted brands for safely disinfecting surfaces. In addition, these experts will advise and assist in enhancing our overall cleaning disinfection protocols.

CleanStay builds upon our already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. The program will feature Lysol’s trusted cleaning products. This program includes:

  • CleanStay Room indicate that guest rooms haven’t been accessed since they were cleaned
  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles
  • Increased cleaning frequency of public areas 
  • Guest-accessible disinfecting wipes at entrances and high traffic areas
  • Enhanced cleaning for fitness centers  
  • Reduced paper amenities (like pads and guest directories) in rooms
  • Enhanced cleaning & other changes to common dining areas, in-room dining and meeting spaces
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols

Current Health and Hygiene Standards. We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotel today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectants.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of hand sanitizers.

What to Expect During Your Stay. As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. Please reach out to your hotel directly to understand their latest local guidelines.

  • Social Distancing. Social Distancing continues to be recommended or required practice in public settings. We’ve adjusted common areas in many of our hotel to help guests adhere to these guidelines. During your stay, please be mindful of other guests and Team Members and maintain the suggested six feet of distance.
  • Masks and Other Protective Equipment. Some environments currently require that all of our Team Members and guests wear face coverings while in public areas. As such, we recommend bringing one with you. Our hotels have adjusted check-in and other processes to allow for limited contact with Team Members for continued safety.
  • Hotel Services and Amenities. For your safety, some services or amenities such as pool, spas, fitness centers, restaurants and daily housekeeping may be modified as required.

Greater Flexibility for New and Existing Reservations

Payment in full (Non-Refundable) is required 90 days prior to arrival during our high season. Please note that changes to your reservation dates or your length of stay may result in a rate change.
Cancellations During High Season
Canceling up to 90 days before your check-in will result in a full refund of your deposit. Cancellations with less than 90 days’ notice, you will be responsible for the for full payment of the reservation.
Cancellations During Non-High Season
Canceling up to 21 days before your check-in will result in a full refund of your deposit. Cancellations with less than 21 days’ notice will result in the forfeiture of your deposit. A no call/no show will result in the forfeiture of your deposit and the cancellation of your reservation.

Additional details on all resort policies:  https://www.valentinesresort.com/policies/