As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
We will continue to update this page with the latest information regards to supporting our communities and workforce and travel safety.
CleanStay with Lysol Protection Our program introduces a new standard of hotel cleanliness and disinfection to ensure our guests enjoy an even cleaner and safer stay. Our program has been developed with experts from trusted brands for safely disinfecting surfaces. In addition, these experts will advise and assist in enhancing our overall cleaning disinfection protocols.
CleanStay builds upon our already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. The program will feature Lysol’s trusted cleaning products. This program includes:
Current Health and Hygiene Standards. We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotel today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous:
What to Expect During Your Stay. As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. Please reach out to your hotel directly to understand their latest local guidelines.
Payment in full (Non-Refundable) is required 90 days prior to arrival during our high season. Please note that changes to your reservation dates or your length of stay may result in a rate change.
Cancellations During High Season
Canceling up to 90 days before your check-in will result in a full refund of your deposit. Cancellations with less than 90 days’ notice, you will be responsible for the for full payment of the reservation.
Cancellations During Non-High Season
Canceling up to 21 days before your check-in will result in a full refund of your deposit. Cancellations with less than 21 days’ notice will result in the forfeiture of your deposit. A no call/no show will result in the forfeiture of your deposit and the cancellation of your reservation.
Additional details on all resort policies: https://www.valentinesresort.com/policies/