BEST RATE GUARANTEE

  • Reservation must be made via direct via our hotel or our website.
  • Best Rate Guarantee claim must be made in full within 24 hours of making your direct reservation.
  • The claim must include the lower rate and exact link (URL) where the rate can be confirmed.
  • If the claim is verified, the rate in your reservation will be adjusted to reflect the change.
  • The matched rate will reflect the price before taxes and fees.
  • Valentines Resort has the sole right to determine the validity of any claim.
  • Valentines Resort has the discretion to determine if a competing rate is genuinely available.
  • Valentines Resort’s decision is final in the case of a dispute.
  • Valentines Resort reserves the right to modify the terms of Best Rate Guarantee at any time.